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2008 eROI Online Marketing Prediction #7: Email Brand ROI
January 4, 2008
Email Brand ROI. Email Marketers will standardize a formula that most everyone can agree on for putting a hard figure on the benefit of email marketing to your brand (perhaps the Email Experience Council will drive this, or we will highlight it in the online marketing world). Email is an often under-valued medium because of its ubiquity and ease of use, but it is also the backbone of online communication.
From a branding perspective, customers and prospects often get more "brand touchpoints" through email than any other medium (examples include monthly newsletters, resource downloads, quarterly events, webinars, monthly blog posting summary emails, etc). If your brand comes across as unprofessional or irrelevant in those emails, you are not only missing a huge opportunity to convert more prospects to customers but you'll damage the long-term trust in your brand.
Posted by ryan at January 4, 2008 6:49 AM
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