eROI Days Email Agency

In my previous blog post, I reflected on my talk in New Orleans at the annual conference for the IABC on the importance of blogging and social networking. The following day after the speaking engagement, I flew back to spend a couple days with my parents and extended family on a quick vacation. I was telling my Dad about how well the whole event went and some of the key points I made in my speech.

One main point is the notion that: Customers Own Your Brand, NOT YOU (the marketer). The case study I showed was Kettle Foods People’s Choice Awards where the company allowed its customers to name the next flavor of potato chips (Doritos is now copying this campaign 2.5 years later). My Dad understood my point that customers have a huge influence on your brand, but vehemently denied that customers truly owned any consumer brands that were near and dear to their hearts. Those brands controlled their own strategic decisions and at the end of the day, legally and financially owned their own organizations.

Of all the people in the world that I hate to admit he may be right, it’s my Dad (I respect him so much that I’d rather the roles were reversed with me giving the counter-point to his argument). But, the truth is - I need to choose more specific words that don’t exagerate the concept that Customers Must Co-Create Your Brand with You (instead of being talked at).

So, how does that point work for you, Pops?